Privacy Policy

1. Introduction

Flatsed Ltd ("we", "our", "us") is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and share your information when you use our website and services at flatsed.com.

2. Information We Collect

We collect the following types of information:

• Account information: name, email address, phone number, password
• Profile information: household members, pets, preferences, verification documents
• Usage data: pages visited, search queries, properties viewed, saved, and hidden
• Device data: IP address, browser type, operating system, device identifiers
• Location data: approximate location based on IP address or explicit consent
• Communications: messages sent through the platform, maintenance requests, reviews

3. How We Use Your Information

• To provide and improve our property search and rental management services
• To personalise your experience, including search results and recommendations
• To facilitate viewings, communications between tenants and agents
• To verify your identity and tenancy documents
• To send service notifications, updates, and marketing communications (with your consent)
• To detect and prevent fraud, abuse, and security incidents
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract: to provide our services to you
• Legitimate interests: to improve our platform and prevent fraud
• Consent: for marketing communications and non-essential cookies
• Legal obligation: to comply with applicable laws

5. Data Sharing

We may share your information with:

• Property agents and landlords (when you book viewings or submit applications)
• Service providers (hosting, analytics, email delivery, payment processing)
• Maintenance providers (Fixflo) when you report issues
• Law enforcement or regulators when required by law

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. After account deletion, we retain certain data for up to 6 years to comply with legal and regulatory requirements.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at [email protected].

8. Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments.

9. Contact

Flatsed Ltd, registered in England and Wales. For privacy enquiries: [email protected]